Cancellation Policy:
Cancellation Policy for Pet Protect (TwinklingTails Pvt. Ltd.):
At Pet Protect, we understand that circumstances may arise that require you to cancel your order. We strive to provide the best possible service to our customers, and our cancellation policy is designed to be fair and transparent. Please review the following cancellation policy for online orders placed with Pet Protect:
- Cancellation Period:
- Orders can be canceled within 24 hours of placement. After this period, orders may have already been processed and cannot be canceled.
- Cancellation Process:
- To cancel your order, please contact our customer service team via email at [email protected] or call our helpline at [Customer Service Number]. Provide your order number and details for quick assistance.
- Refund Policy:
- If the cancellation request is made within the specified time frame, a full refund will be issued using the original payment method.
- Refunds may take up to 10 business days to reflect in your account, depending on your bank or credit card provider.
- Late Cancellation:
- Orders canceled after 24 hours may not be eligible for a full refund, as the products may have already been processed for shipping.
- In such cases, partial refunds or store credits may be considered on a case-by-case basis.
- Unavailable Products:
- In the rare event that a product becomes unavailable after placing an order, we will notify you promptly. You may choose to replace the item with an alternative, wait for restocking, or cancel the order for a full refund.
- Exceptions:
- Customized or personalized items may have a different cancellation policy, and cancellations may not be possible once production has begun.
- Changes to Orders:
- Please review your order carefully before confirming the purchase. Changes to orders, including product quantities or shipping addresses, may not be possible after the order has been processed.
- Force Majeure:
- Pet Protect reserves the right to cancel orders or delay shipments in the event of unforeseen circumstances, including natural disasters, strikes, or other events beyond our control.
- Contact Information:
- For any cancellation-related inquiries, please contact our customer service team at [email protected] or call +91 8708429119
Pet Protect (TwinklingTails Pvt. Ltd.) reserves the right to modify this cancellation policy at any time. Customers are encouraged to review the policy periodically for any updates or changes.
Shipping Policy:
- Once your purchase is confirmed, we will process and ship your item within 24 hours.
- Please note that we do not ship on Sundays as part of our commitment to a healthy work-life balance for our team.
- Upon shipping, you can expect your package to arrive within 5-7 days.