Privacy Policy
Who we are
We are TWINKLINGTAILS PRIVATE LIMITED. Our website address is: https://petprotect.in.
Welcome to Twinklingtails Private Limited, an e-commerce store dedicated to providing high-quality pet protection products. At PetProtect, we understand the importance of privacy and are committed to protecting the personal information of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services. Please take the time to read this policy carefully to understand our practices regarding your personal information.
1.1 Personal Information: When you use our website or make a purchase, we may collect certain personal information that can identify you as an individual. This includes but is not limited to:
a) Contact information (such as name, email address, postal address, and phone number). b) Payment information (such as credit card details, bank account information, and billing address). c) Account credentials (such as username and password). d) Demographic information (such as age, gender, and preferences). e) Communication preferences (such as your subscription choices for newsletters or promotional materials).
1.2 Non-Personal Information: In addition to personal information, we may also collect non-personal information that does not directly identify you. This may include:
a) Device information (such as IP address, browser type, operating system, and device identifiers). b) Website usage information (such as pages visited, links clicked, and browsing patterns). c) Cookies and similar technologies (please refer to section 5 for more details).
- How We Use Your Information
2.1 Providing Services: We may use the information we collect to:
a) Process and fulfill your orders. b) Communicate with you regarding your purchases, inquiries, or customer service requests. c) Customize and improve your experience on our website. d) Send you important updates, promotions, or newsletters (you may opt-out at any time). e) Conduct market research, analyze trends, and gather statistical information.
2.2 Legal Obligations: We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We may also use your information to investigate and prevent fraudulent transactions or unauthorized access to our systems.
2.3 Aggregated Data: We may aggregate and anonymize your information to create statistical or demographic data, which we may use for various purposes. Aggregated data does not directly identify you and is used to improve our products, services, and marketing efforts.
2.4 Consent: With your consent, we may use your personal information for additional purposes not mentioned in this Privacy Policy. We will seek your consent before using your information for such purposes.
- Information Sharing and Disclosure
3.1 Third-Party Service Providers: We may engage trusted third-party service providers to perform certain business-related functions. These service providers may have access to your personal information solely for the purpose of performing their functions on our behalf and are obligated to maintain the confidentiality and security of your information.
3.2 Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such action is necessary to:
a) Comply with legal obligations or respond to lawful requests. b) Protect our rights, property, or safety, as well as those of our users or others. c) Investigate, prevent, or take action regarding suspected fraud, illegal activities, or violations of our policies.
3.3 Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred or disclosed as part of the transaction. We will notify you via email and/or prominent notice on our website of any such change in ownership or control of your personal information.
- Data Retention and Security
4.1 Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed and cannot be used to identify you.
4.2 Data Security: We are committed to protecting the security of your personal information and have implemented reasonable security measures to prevent unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
- Cookies and Similar Technologies
5.1 Cookies: We use cookies, web beacons, and similar technologies to enhance your experience on our website. Cookies are small text files that are placed on your computer or device when you visit a website. They help us remember your preferences, analyze website usage, and customize content and advertisements. By using our website, you consent to the use of cookies as described in this Privacy Policy.
5.2 Third-Party Analytics: We may use third-party analytics tools, such as Google Analytics, to gather information about your use of our website. These analytics providers may use cookies and similar technologies to collect and analyze non-personal information about your interaction with our website. This information is used to improve our website, understand user preferences, and optimize our marketing efforts.
5.3 Cookie Management: You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, please note that blocking or deleting cookies may affect your ability to access and use certain features of our website.
- Your Rights and Choices
6.1 Access and Correction: You have the right to access, update, and correct inaccuracies in your personal information. You can review and update your account information by logging into your PetProtect account or by contacting our customer support team.
6.2 Opt-Out: You have the right to opt-out of receiving promotional communications from us. You can unsubscribe from our marketing emails by clicking the “unsubscribe” link provided in the email or by contacting us directly. Please note that even if you opt-out of receiving marketing communications, we may still send you important transactional or administrative messages related to your account or purchases.
6.3 Do Not Track: Our website does not respond to “Do Not Track” signals. However, you can configure your browser settings to send a “Do Not Track” signal if you do not want your online activities to be tracked.
- Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without appropriate parental consent, we will take steps to delete such information as soon as possible. If you believe that we may have collected information from a child, please contact us immediately.
- Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make any material changes to the way we collect, use, or disclose your personal information, we will notify you by posting a prominent notice on our website. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
- Contact Us
If you have any questions, concerns, or suggestions regarding this Privacy Policy or our privacy practices, please contact us at:
[email protected] or Whatsapp us on +91 87084 29119.
We appreciate your trust in PetProtect and are committed to protecting your privacy. This Privacy Policy applies solely to information collected through our website and services. By using our website, you agree to the terms of this Privacy Policy.
Last updated: 31 Jan 2024.